Terms & Conditions

Last updated: May 1, 2026

1. Company information

The website Growly.ro is owned and operated by GROWLY S.R.L., a company registered in Romania.

• Company name: GROWLY S.R.L.
• CUI: 53250890
• Trade Registry No.: J2026001820005
• Registered office: Str. Trandafirilor nr. 193, Comuna Gologanu, Județul Vrancea, România
• General email: office@growly.ro
• Marketing email: marketing@growly.ro
• Technical email: tehnic@growly.ro
• Phone: 0730 341 225
• Working hours: Monday–Friday 09:00–17:00, Saturday 10:00–14:00

2. Definitions

For the purpose of these Terms & Conditions:

• “Growly”, “we” or “provider” means GROWLY S.R.L.
• “Client” means any individual or legal entity that requests, contracts or uses Growly services.
• “Website” means the Growly.ro domain and related pages.
• “Services” means web design, development, online stores, visual identity, digital marketing, technical support, accessibility, domains, hosting and related digital services.
• “Project” means the work, implementation or collaboration agreed between Growly and the Client through an offer, contract, email or written confirmation.

3. Acceptance of terms

By accessing Growly.ro, submitting a contact request, communicating with Growly or contracting our services, you confirm that you have read, understood and accepted these Terms & Conditions.

If you do not agree with these terms, please do not use the website and do not submit requests through the available forms.

4. Services provided

Growly.ro provides digital services such as:

• presentation website design and development;
• online store design and development;
• custom web development;
• WordPress, Shopify, WooCommerce or other platform implementations;
• visual identity, brand materials and creative assets;
• digital marketing, Google Ads, Meta Ads, SEO and tracking;
• technical support, maintenance, speed optimization and security improvements;
• digital accessibility services;
• domain, hosting, DNS, SSL and email configuration.

The exact details of each project, deliverables, deadlines, pricing and specific conditions are established through an offer, contract, accepted order, proforma invoice or written correspondence.

5. Requests, offers and contracting

Submitting a request through the website does not automatically create a contract. After reviewing the request, Growly may send a personalized offer, request additional information or refuse the request, reasonably, if the project does not match our availability, expertise or internal policies.

A collaboration is considered accepted only after written confirmation of the offer and, where applicable, after payment of the advance or signing of the contract.

6. Pricing and payments

Prices for Growly services are established individually based on project complexity, technologies used, deadlines, deliverables, workload and specific requirements.

Payment may be requested in full, in installments or as an advance payment, according to the agreed offer or contract. Unless otherwise agreed in writing, advance payments made for reserving work time, strategy, analysis, design or development already started are non-refundable.

Failure to pay on time may lead to suspension of work, support, delivery or access to certain deliverables until the outstanding amounts are paid.

7. Delivery timelines

Delivery timelines communicated by Growly are estimates unless expressly assumed as firm deadlines in a written contract. Timelines may be affected by:

• delays in providing materials by the Client;
• changes in requirements or scope extensions;
• delayed feedback or approvals;
• technical issues caused by third-party platforms;
• temporary unavailability of external services, hosting, payment processors or APIs.

8. Client responsibilities

The Client must provide accurate, complete and up-to-date information, as well as the materials required for the project: text, images, contact details, platform access, business information, technical requirements and feedback.

The Client confirms that they own the necessary rights for materials sent to Growly or that they have legal permission to use them.

9. Scope changes

Any request that exceeds the initially agreed deliverables may be considered a scope change and may require additional costs or an extension of the delivery timeline.

10. Approvals, feedback and revisions

The number of included revisions is established in the offer or contract. Unless expressly stated otherwise, Growly may include reasonable minor revisions, but is not required to fully rebuild a previously approved direction without additional costs.

11. Intellectual property

Rights over deliverables created specifically for the Client are transferred to the Client only after full payment of all amounts due, unless otherwise agreed in writing.

Growly retains rights over know-how, work methods, general components, reusable code, internal frameworks, ideas, processes, documentation and tools developed independently of the Client project.

12. Portfolio use

Unless the Client requests confidentiality in writing before the collaboration begins, Growly may mention the project in its portfolio, commercial presentations, case studies, social media or marketing materials.

13. Third-party services

Projects may use third-party services such as hosting, domains, Shopify, WordPress, WooCommerce, Google Analytics, Google Ads, Meta Ads, payment processors, email services, APIs, plugins or integrations.

Growly does not control third-party services and is not responsible for interruptions, changes, costs, limitations, bugs, policy updates or problems generated by them.

14. Maintenance and technical support

Maintenance and technical support services are provided only if included in an offer, contract or separate subscription.

Without a maintenance subscription, Growly is not required to continuously monitor the website, update platforms, fix later bugs, intervene on third-party services or provide ongoing free support.

15. Access, passwords and security

The Client is responsible for keeping passwords, administrative accounts and credentials secure. Growly recommends strong passwords, two-factor authentication and limiting access only to authorized persons.

16. Warranties and limitations

Growly makes reasonable efforts to provide professional, functional services according to the agreed requirements. However, we do not guarantee specific commercial outcomes such as sales, conversions, SEO positions, traffic, profit, leads or campaign performance.

Growly is not liable for indirect losses, lost profits, business interruption, data loss, third-party costs or damages caused by incorrect use of deliverables.

17. Digital accessibility

Growly may provide accessibility improvement services, audits, UI/UX adjustments and WCAG-oriented implementations. Final accessibility compliance depends on content, updates, platforms, plugins, later materials and how the website is administered after delivery.

18. Website content

Information presented on Growly.ro is general and informational. We reserve the right to modify, update or remove website content without prior notice.

19. Personal data

Personal data submitted through the website is processed according to the Privacy Policy available at:

https://growly.ro/privacy

20. Cookies

The website may use cookies or similar technologies for functionality, analytics, language preference or user experience improvement. Details are available in the Cookie Policy:

https://growly.ro/cookies

21. Complaints and dispute resolution

For any complaint regarding Growly services, you may contact us at office@growly.ro. We will try to resolve any disagreement amicably within a reasonable time, depending on the complexity of the matter.

Consumers may consult information regarding consumer protection through the Romanian National Authority for Consumer Protection:

ANPC

Where applicable, consumers may also consult the alternative dispute resolution platform coordinated by ANPC:

reclamatiisal.anpc.ro

22. Force majeure

Growly is not responsible for delays or non-performance caused by events outside reasonable control, including but not limited to natural disasters, internet outages, cyberattacks, provider failures, legislative changes, conflicts, pandemics, infrastructure issues or unavailability of third-party services.

23. Termination of collaboration

The collaboration may end by completion of the project, mutual agreement, non-payment, breach of agreed terms or other reasons provided in the contract or offer.

In case of early termination, Growly may invoice the work completed up to that point, allocated time, services provided and costs incurred.

24. Applicable law

These Terms & Conditions are governed by Romanian law. Any dispute will be resolved, as far as possible, amicably. If no amicable solution is reached, jurisdiction will belong to the competent courts according to applicable law.

25. Changes to these terms

Growly reserves the right to modify these Terms & Conditions at any time, without prior notice. The updated version will be published on this page and will apply from the date of publication.

26. Contact

For questions regarding these Terms & Conditions, you may contact us at:

• office@growly.ro
• 0730 341 225